Claims Advice

Domestic helper insurance

• You should provide the following documents in support of your claim:

  Clnical Expenses / Dental Expenses Section

  1. Completed Claim Form

  2. Original medical receipt(s) [with the policy number and the name of the Insured written on the back of the receipt(s)]

• Hospital / Surgical Expenses Section

  1. Completed Claim Form (some Sections need to be completed by the attending doctor) [for medical treatment in Private Hospital only].

  2. Original hospital bill(s) and receipt(s).

  3. Discharge Summary (obtain from attending doctor before discharge) [for medical treatment in Public Hospital only]

  Repatriation / Replacement of New Domestic Helper Expenses Section

  1. Completed Claim Form

  2. The medical certificate proving the unfitness of the domestic helper to complete the employment contract.

  3. Both employment contracts of the repatriated and new domestic helpers.

  4. Notice of termination issue from either the policyholder or domestic helper.

  5. Acknowledgement from Immigration Department of the termination of employment.

  6. Original receipt of air-ticket charges for the repatriated domestic helper.

  7. Original receipt of employment agency charges for the new replacement.

  Infidelity of Domestic Helper Expenses Seciton

  1. Completed Claim Form

  2. Original Police Report

  3. Invoice of lost / damaged properties.

  4. Date of unauthorized use of IDD and telephone bill (if any).

  Personal Belongings Cover for Domestic Helper Section

  1. Completed Claim Form

  2. Original Police Report

  3. Photos of lost or damage properties.

  4. Purchase invoices of lost or damaged properties.

  5. Repair quotation

• Personal Liability Cover for Domestic Helper Section

  1. Completed Claim Form

  2. Besides, you should:

  i) Not make any promise, offer or admission of liability to third party without the prior consent of the insurance company.

  ii) Forward all correspondence or claims from third party and all legal process unanswered to the insurance company immediately upon receipt for their handling.

  Personal Accident Cover for Domestic Helper Section

  1. Completed Claim Form

  2. Original medical report, medical bill and police record, etc.

  Employee's Compensation Claim Section

  1. Completed Form 2 or Form 2 A or Form 2B to the Labour Department with copy to the insurance company.

  2. Original Certificate(s) of Compensation Assessment (i.e. Form 5, Form 6, Form 7 or Form 9) issued by the Labour Department.

  3. All original sick leave certificate(s) and medical expenses receipt(s) issued by Registered Medical Practitioner(s) or Registered Chinese Medicine Practitioner(s).

  4. Original receipt acknowledged and duly signed by the injured employee in respect of the employees’ compensation settlement.

• *The above-mentioned are general guidelines for information only.  The insurance company is entitled to ask for other documentary proof of loss if deemed necessary.